Steam Purchases

If you purchased RuneScape: Dragonwilds through Steam, your access is managed directly through Steam, as is the initial purchase you made to be able to play. As such, all refunds are also handled by Steam and you'll need to get in touch with their payment team for support.

Review the refund policy

Steam has its own conditions where they will issue a refund. Typically, these are:

• If the purchased product has not been played for more than 2 hours
• If DLC is requested to be refunded, that any DLC has not been consumed, modified or transferred
• If the purchase was made within the last 14 days

For more details, and before proceeding, it's important to review Steam's full refund policy first:

• Steam's refund policy

Request a refund

If you've reviewed all the above information and still need support you can contact Steam's payment team below:

• Request a refund for a Steam purchase

Console Version Purchases

If you purchased RuneScape: Dragonwilds console and would like to request a refund, this will need to be done through the service that provided the game.

Jagex Launcher Purchases

If you would like to request a refund of the Launcher version of RuneScape: Dragonwilds, please get in contact with us here.

Jagex Launcher Refund Policy

To be eligible for a refund, the purchase must have less than 2 hours of playtime and be within 14 days of purchase.